Terms of Service

Terms of Service

Last Updated: September 29, 2026 [2026]
Welcome to ARUNA JEWEL CO (accessible via arunajewelco.in). These Terms of Service ("Terms") govern your use of our website, services, and the purchase of any products from our online store.
By accessing our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. Please read these Terms carefully before accessing or using our website.

1. Account Terms


  • Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
  • Security: You are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts at our sole discretion.

2. Pricing and Payment


  • Currency: All prices listed on our website are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Price Changes: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
  • Payment Methods: We accept payment through secure prepaid gateway channels including credit/debit cards, net banking, UPI, and authorized digital wallets.
  • No Cash on Delivery: Please note that we do not offer Cash on Delivery (COD). All orders must be fully paid and processed through our online gateway before shipment.

3. Product Descriptions


  • Visual Representation: We make every effort to display the colors, textures, and details of our Contemporary Ethnic Jewellery as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the true color or detail of the physical product.
  • Errors: While we strive for absolute accuracy, information on our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors without prior notice.

4. Order Acceptance


  • Right to Refuse: The receipt of an order confirmation does not constitute our acceptance of an order. We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household, or per order.
  • Cancellations: We may refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your payment has been processed, we will issue a full refund to your original payment method.

5. Shipping and Delivery


  • Coverage: We offer worldwide shipping to our customers. Delivery timelines vary depending on your location, customs clearance processes, and shipping carriers.
  • Delays: Any delivery timelines provided by us are estimates only. ARUNA JEWEL CO is not liable for delayed deliveries caused by third-party logistics partners, customs clearance, or force majeure events.
  • Duties: For international shipments, any import duties, customs fees, or local taxes levied by the destination country are the sole responsibility of the customer.

6. Returns and Refunds


  • Policy: Given the delicate, handmade nature of our premium ethnic jewelry, we strictly do not offer standard returns or exchanges if you change your mind.
  • Damaged Items: If your order arrives damaged, defective, or incorrect, you must contact our customer support team immediately.
  • Verification: To qualify for a resolution on a damaged order, you must provide clear photographic evidence or an unboxing video showing the damage as it was opened. Approved cases will be eligible for a replacement or store credit at our discretion.

7. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, or local laws.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To upload or transmit viruses, malware, or any other type of malicious code that could affect the functionality or operation of the Service.
  • To scrape, crawl, or extract data from the website without our express written permission.

8. Limitation of Liability


  • Disclaimer: ARUNA JEWEL CO does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
  • Liability Cap: In no case shall ARUNA JEWEL CO, our directors, officers, employees, or artisans be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits or lost savings—arising from your use of any of our services or any products procured using the service. Our maximum liability shall not exceed the amount you paid for the specific product giving rise to the claim.

9. Governing Law (Indian Jurisdiction)


  • Jurisdiction: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced in accordance with the laws of India.
  • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, including the purchase of products, shall be subject to the exclusive jurisdiction of the competent courts located in Gurgaon, Haryana, India.